Is there a minimum order size?
No! We accept all orders, no matter how small. No minimums, no special charges, no hassles.
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How long will it take to get what I order?
Once your order is shipped from our factory, the time it takes to arrive is determined by the method of shipment and the destination. Orders shipped via UPS ground or common carrier (truck) generally arrive within 1 to 7 business days after they leave our factory. Special services, such as 2nd day air next day air arrive more quickly.
If you have additional questions regarding your order, please don't hesitate to contact us.
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How can I track my orders?
For your convenience, you may now track your orders at any time by going to the Customer Service Tab, then within the “Where’s My Order” area select either Open or Shipped orders.
Please fill in your Web Order Number or your P.O. Number. This will bring up your order and you’ll be able to view when your order shipped and the expected delivery date by selecting the carrier link. There is a 24 hour delay of information.
You may also find out the status of your order, by contacting our customer service department.
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Is freight included? How much do you charge for shipping?
All of our prices are F.O.B. Bay Shore, N.Y. USA. Freight is always additional, and will be added to your order at the time of invoice. Credit card orders will receive an e-mail confirmation with the order total including shipping. Net-30 accounts will see the freight amount on their mailed invoice.
We always ship via the most economical method available to us, unless you specify otherwise. We receive significant discounts from our shipping partners, and we pass along that savings to you!
If you would like to know the freight cost prior to placing an order, please contact our sales department.
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Do you ship internationally?
Yes! We ship to foreign destinations each and every day.
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How can I pay? Is it safe to use my credit card?
Established customers with good credit may apply for Net 30 terms. All other customers must pay by major credit card. Other payment options may be available offline, through phone or fax orders. Please speak with our sales department to review your options.
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