When customers' experience long waiting times and unorganised queues they get anxious and frustrated. Even after taking the time to fill their shopping basket, a customer could easily turn and walk-away from the queue leaving their purchases behind, resulting in lost sales! This in turn, then increases staff work load as they have to put the abandoned goods back onto the shelf.
A recent study for a top US retailer demonstrated that incorporating a Lawrence single line call forward system can reduce costly walk-aways by up to 96%.
The survey was based on the same retailer operating for one week with and one week without Lawrence’s electronic queuing system. 164 walk-aways were recorded during the week without Lawrence’s call forward system, while only 6 walk-aways were recorded during the week with the system, a reduction of 96%.
Reduce walk-aways, prevent lost sales and improve waiting times by 30%. Let Lawrence transform your queuing environment with an electronic call forward system.
For further information call 800-441-0019.
